Refund policy

Instructions on cancellation

Right of cancellation

You have the right to cancel this contract within thirty days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier takes possession of the goods.
To exercise your right of cancellation, you must inform us (Tanja Brooks, Lindberghstr 47, 85051 Ingolstadt, Germany, info@napali-yogamats.com, Telephone: 0841/12810436) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract, to inform. You can use the attached sample revocation form, which is not mandatory.

To meet the revocation period, it is sufficient for you to send the communication regarding your exercise of the right of revocation before the revocation period has expired.
Consequences of withdrawal

If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you use another type of delivery as the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You will have the goods immediately and in any event no later than returned or handed over to us within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model cancellation form

( If you want to revoke the contract, please fill out this form and send it back.)

- To Tanja Brooks, Lindberghstr. 47, 85051 Ingolstadt, Germany, info@napali-yogamats.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is on paper)

- Date

(*) Strike out what is not applicable.

Different return shipping cost regulations for Germany
We will bear the direct costs of returning the goods if the return is within Germany.

Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. We will email you the return label. You can deliver the return to a parcel shop of the respective provider in Germany.

Revocation instructions created with the Trusted Shops legal texter in cooperation with FÖHLISCH Rechtsanwälte.

Download sample cancellation form